Returns & Exchanges
Due to the perishable nature of our farm-fresh meats and dairy, we are unable to accept physical returns on food items; however, we are committed to ensuring your complete satisfaction with every order. If your package arrives damaged or fails to meet our quality standards, please contact us within 48 hours of delivery for a full replacement or store credit.
Inspect Your Delivery
Upon arrival, immediately check your items to ensure they are at the correct temperature and the packaging is intact.
Document Issues
If there is a problem, take clear photos of the product and the shipping label to help our farm team assess the situation.
Contact Support
Email our customer service team with your order number and photos within two days of the delivery timestamp.
Resolution Process
Our team will review your claim and issue a refund or dispatch a fresh replacement shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing